128 City Road, London EC1V 2NX

Work Hours
Monday to Friday: 8AM - 4PM
Weekend: 10AM - 2PM

Our Commitment

Customer Commitment

The terms and conditions set out below are important and affect your rights as a user of our website and services. We encourage you to read them carefully. By using our website, you’re agreeing to these terms. If you have any questions about these terms, please contact us.

Our Commitment To Our Customers

Last Updated 29-Jan-2023
Effective Date 05-Jan-2021

Our Core Objective: At Better Ranking, our primary goal is to become an integral partner to each of our clients. We are dedicated to enhancing your business performance and achieving your objectives through exceptional service and tailored solutions.

Our Promise to You: We are committed to ensuring your complete satisfaction with our services. We aim to deliver tailored advice and solutions that are perfect for your unique needs, offering excellent value and a significant return on your investment.

Guiding Principles of Our Customer Service:

  1. Partnership Approach: We work alongside our clients, fostering a relationship built on mutual trust and respect.
  2. Commitment to Excellence: We consistently offer expert advice and aspire to the highest standards in all we do.
  3. Effective Communication: Our team ensures clear, responsible, and prompt communication, responding swiftly to your requests.
  4. Competitive Pricing: Leveraging our long-standing supplier relationships, we offer top-tier solutions at highly competitive rates.
  5. Quality Assurance: We guarantee the excellence of our products and services, underpinned by rigorous quality control and environmental policies.
  6. Local Service Excellence: Utilizing our regional network, we provide unparalleled local service and support.
  7. Proactive Problem-Solving: We acknowledge that challenges may arise and are committed to resolving any issues promptly and efficiently.
  8. After-Sales Service: Our after-sales service is prompt and effective, ensuring ongoing support and satisfaction.

Quality Assurance

Vetting and Quality Control: We partner with leading manufacturers and implement stringent internal vetting procedures to ensure the highest quality of products. Regular spot checks and detailed record-keeping allow us to maintain our standards and swiftly address any concerns.

Feedback and Continuous Improvement: We actively seek and value feedback to constantly enhance our services and swiftly address any inconsistencies or issues.

Continuous Investment

Preventative Service Philosophy: Our commitment to exceptional service includes continuous investment in our personnel and resources. We prioritize preventive measures to ensure the smooth operation and satisfaction of our clients.

Our Customer Service Team

Customer Service Managers (CSMs): Our CSMs are dedicated to resolving service issues through on-site evaluations and, if necessary, remedial work.

Customer Service Administrators and Coordinators: These team members are your first point of contact for service-related matters, ensuring efficient and effective administration for seamless service delivery.

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